The new Jorge Chávez International Airport

Floor plan of the new Jorge Chávez International Airport (including basement)

The airport has five levels, a basement and four upper floors.

Basement

Passengers do not have access to this level, but it is essential for the airport's operations. It houses:

• Baggage handling area.
• Security and monitoring systems.
• Logistics operations and technical support.

1st floor (Arrivals) domestic and international

The meeting point for those arriving in Lima. Travelers will find:

• Immigration for document control.
• Customs with baggage scanning and control.
• Automatic baggage carousels.
• Waiting room for family members and companions.
• Access to authorized taxis and public transportation.
• Signposted areas for passenger pick-up.

2nd floor (Boulevard / Connections)

A space designed for travelers' comfort and enjoyment before or after their flight:

• Boulevard Perú Plaza, with craft and souvenir shops.
• Restaurants, cafés, and ice cream parlors serving local and international cuisine.
• Banks, currency exchange offices, and ATMs.
• Connection to Aerodirecto, a bus service to Lima at affordable prices.
• Spaces to relax and explore while waiting for your flight or connecting to another destination.

3rd floor (Check-in and check-out)

This is the busiest level, where the flight departure process is centralized:

• More than 100 check-in counters.
• Self-service kiosks to speed up check-in.
• TUUA (airport tax) payment.
• Security and immigration controls.
• Duty-free shops with international products.
• Panoramic restaurants and cafés overlooking the runway.
• Direct vehicle access, with a maximum time of 10 minutes to drop off passengers.

4th floor (VIP and protocol)

An exclusive space designed for the comfort of travelers seeking privacy and differentiated services:

• Domestic and international VIP lounges.
• Protocol lounge for authorities and delegations.
• Shopping areas for the exclusive use of VIP passengers.

Featured services for travelers

• Free Wi-Fi, interactive maps, chatbot, and accessibility from the website or QR codes.
• Information and customer service kiosks: at check-in, arrivals, and departure lounges.
• Free calls (up to 5 minutes, national and international) from kiosks located throughout the terminal.
• Assisted mobility: wheelchairs and strollers for babies (under 3 years old), available upon request with ID or passport. 
• Breastfeeding room for nursing mothers, in a comfortable and private setting.
• Lost and found office on the third floor, open from 8 a.m. to 8 p.m., also available online.
• Luggage carts in parking lots, levels 1, 2, and 3, and at the beginning of the boulevard.
• Cell phone charging stations, strategically located
• 24/7 telephone service: (01) 517-3500
• Lounge and rest area:
  • The Club LIM: premium mezzanine lounge with dining area, work areas, private rooms, showers, children's area, seating for up to 454 people.
  • Sleepover: space to rest with capsules, reclining suites, and family rooms; includes Wi-Fi, drinks, showers, lockers, and access to Lounge Lite.

Access and transportation at the new Jorge Chávez Airport

Direct vehicle access

• The passenger drop-off and pick-up area is located on the third floor.
• Vehicles may only remain for a maximum of 10 minutes to avoid congestion.
• It is signposted and monitored for added security.

Authorized public transportation

• The airport offers the Aerodirecto service, an official bus that connects the terminal with strategic points in Lima.
• It operates 24 hours a day, 7 days a week.
• The approximate cost of the ticket is 2 to 5 soles, making it the most economical option.
• Access is located on the second floor of the airport.

Taxis and private transportation

• Only taxis authorized by the airport operate, ensuring safety and regulated fares.
• Private transportation services and mobility apps are also available in designated areas.

Useful tips for travelers

• Arrive with sufficient time.
  
  
  • For international flights, arrive at least 3 hours in advance.
  • For domestic flights, it is recommended that you arrive 2 hours in advance.
  •  This will allow you to pass through security and immigration checks without rushing.
    
• Please note vehicle access.
  
  • If you arrive by private car or taxi, remember that you can only stop on the third floor for 10 minutes.
  • If you need more time, it is best to use the official parking lots.
    
• Find out more and ask for help if you need it.
  
  • The airport has information kiosks in the main areas.
  • You can also use the chatbot and interactive maps available on the official website and via QR code.

The new Jorge Chávez International Airport offers travelers a more modern, comfortable, and organized experience. With practical services and renovated infrastructure, it has established itself as the main gateway to Peru.