TERMS AND CONDITIONS

To confirm the reservation, the passenger must make a payment of 40% of the total program cost as an advance for the contracted services. Once this advance has been received, the passenger must provide the following information:

• Full names and surnames
• Legible photo of passport or identity card
• Legible photo of student ID (if applicable)
• Exact travel dates
• Legible photo of international and domestic flight tickets
• Screenshot or photo of the paid advance voucher

With all this information, a reservation voucher will be issued, detailing all the contracted services, thus confirming the booking.

The passenger must confirm and accept the reservation voucher. If there are any remarks, they must be communicated immediately.

The advance payments must be made through our authorized payment methods, which are:

• Western Union: The passenger will be provided with the personal details of our legal representative in order to send the advance payment. Transfer fees are borne by the passenger, and the amount may vary depending on the city from which the payment is sent.
• Payment Link: The passenger will be asked for their personal details, and with this information, a payment link will be generated through our Openpay platform for the amount of the advance + a $7 fee for every $100 or less. The passenger must complete the payment using a credit or debit card within the validity period of the payment link.
• Company Bank Deposit: The passenger will be provided with the details of our company account at Banco Continental BBVA, where the advance payment must be deposited via bank transfer. Transfer fees are borne by the passenger, and the amount may vary depending on the bank used.
• If the passenger makes the payment by card and in a currency different from that of the program, they will bear any differences due to the exchange rate applied by their bank.
• It is recommended to pay the remaining balance in US dollars in cash to avoid the $7 fee charged for card payments.

All modification requests must be submitted at least three months (90 days) prior to the travel date in order to guarantee all contracted services. There are three types of modifications that passengers may request, each with its own detailed exceptions.

• This request will be accepted up to one and a half months (45 days) prior to the travel date, as it only involves a change in the accommodation category and does not affect entrance tickets, trains, or other services.
• If the conditions are met, the passenger will be informed of the new program cost with the updated category. Once approved, an updated reservation voucher will be issued, detailing all contracted services, thereby confirming the modification.
• The passenger must confirm and accept the updated reservation voucher. If there are any remarks, they must be communicated immediately.

• This request will be accepted up to 2 months (60 days) prior to the travel date and only for rescheduling to a later date than the originally contracted travel date.
• Requests to reschedule to an earlier date than the originally contracted travel date will not be accepted, as availability for the purchase of new entrance tickets, train tickets, hotels, and other services cannot be guaranteed.
• Any date modification is subject to penalty fees, such as: purchase of a new entrance ticket to Machupicchu and/or Huaynapicchu, change of dates and fare differences in train tickets, and change of dates in entrance tickets to all archaeological sites to be visited.
• If the conditions are met, the passenger will be informed of the total amount of penalties to be paid for the change and will be asked to provide the new travel dates and flight details. Subsequently, a new reservation voucher will be issued, detailing all contracted services, thereby confirming the modification.
• The passenger must confirm and accept the reservation voucher. If there are any remarks, they must be communicated immediately.

• This request will only be accepted up to 3 months (90 days) prior to the travel date.
• Requests made within a shorter period than established will not be accepted, as availability for the purchase of new entrance tickets, train tickets, hotels, and other services cannot be guaranteed.
• Any modification is subject to penalty fees, such as: purchase of a new entrance ticket to Machupicchu and/or Huaynapicchu, changes to train tickets, and changes to entrance tickets for all archaeological sites to be visited.
• If the conditions are met, the passenger will be informed of the total amount of penalties to be paid for the change and will be asked to provide the details of the new passengers. Subsequently, a new reservation voucher will be issued, detailing all contracted services, thereby confirming the modification.
• The passenger must confirm and accept the reservation voucher. If there are any remarks, they must be communicated immediately.

All cancellation requests will be accepted up to 5 days prior to the travel date and will be subject to cancellation fees for all contracted services that are not 100% recoverable. We have different deadlines for cancellations, each with detailed exceptions.

• For cancellations submitted between 60 and 90 days prior to the travel date, a 10% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, and administrative and operational expenses.
• For cancellations submitted between 30 and 60 days prior to the travel date, a 15% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, and administrative and operational expenses.
• For cancellations submitted between 15 and 30 days prior to the travel date, a 20% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, hotel reservation cancellations, and administrative and operational expenses.
• For cancellations submitted between 7 and 15 days prior to the travel date, a 30% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, hotel reservation cancellations, and administrative and operational expenses.
• For cancellations submitted between 0 and 7 days prior to the travel date, a 50% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, hotel reservation cancellations, and administrative and operational expenses.
• Cancellation due to Health Reasons: This request will be evaluated individually, taking into account the advance notice and considering it as a health-related cause. To proceed, the following is required:
  • A document or certificate issued by the doctor or medical center supporting the passenger’s health condition that motivates the cancellation of the trip.
  • With this documentation, cancellation of Machupicchu/Huaynapicchu entrance tickets, train tickets, and hotel reservations will be processed.
  • The passenger will be informed of the total refundable amount. The passenger must confirm and accept this amount; if there are any remarks, they must be communicated immediately.
• Cancellation due to Social Factors or Conflicts: This request will be evaluated in cases of social conflicts (strikes) taking place in Peru that directly affect the passenger’s itinerary. It will be reviewed individually, considering the advance notice and the fact that it is beyond the passenger’s control.
  • It is expected that tourism service providers will show flexibility when applying their cancellation policies for the benefit of the passenger.
  • Cancellation of Machupicchu/Huaynapicchu entrance tickets, train tickets, and hotel reservations will be processed.
  • The passenger will be informed of the total refundable amount. The passenger must confirm and accept this amount; if there are any remarks, they must be communicated immediately.

• For cancellations submitted between 15 and 60 days prior to the travel date, a 5% penalty of the program cost per passenger will apply, covering administrative and operational expenses.
• For cancellations submitted between 0 and 15 days prior to the travel date, a 10% penalty of the program cost per passenger will apply, covering entrance tickets to the sites to be visited, as well as administrative and operational expenses.
• For cancellations submitted between 0 and 7 days prior to the travel date, a 15% penalty of the program cost per passenger will apply, covering entrance tickets to the sites to be visited, as well as administrative and operational expenses.

• For cancellations submitted between 30 and 60 days prior to the travel date, a 25% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, and administrative and operational expenses.
• For cancellations submitted between 7 and 30 days prior to the travel date, a 30% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, and administrative and operational expenses.
• For cancellations submitted between 2 and 7 days prior to the travel date, a 35% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, and administrative and operational expenses.
• For cancellations submitted within 24 hours prior to the travel date, a 50% penalty of the program cost per passenger will apply, covering Machupicchu/Huaynapicchu entrance tickets, train ticket cancellations, and administrative and operational expenses.

All refunds will be processed once the cancellation of Machupicchu/Huaynapicchu entrance tickets, train tickets, and hotel reservations has been completed.

• The penalty amount will be applied to the program cost, based on the deadlines established for cancellations.
• The passenger will be informed of the total refundable amount. The passenger must confirm and accept this amount; if there are any remarks, they must be communicated immediately.
• We offer two methods for processing refunds: the first option is to send the amount through a Western Union agency in the name of the requesting passenger. The second option is to keep the amount as a credit for a future trip by the same passenger or to be transferred to a friend or family member.

• The prices of the programs or individual tours are expressed in US dollars. All foreign passengers not residing in Peru are exempt from paying the General Sales Tax (IGV). However, any foreign passenger staying longer than 60 days in Peru is required to pay the IGV according to current Peruvian regulations.
• The prices of programs with accommodation included are expressed per person, based on double, matrimonial, or triple occupancy. If the passenger is traveling alone, they must request a quotation based on a single room, which has an additional cost.
• The prices of programs without accommodation included are expressed per person, and this price will not vary whether there is 1 or more passengers in the group.
• The prices include all services detailed and specified in the program, such as transfers, tours, transportation, professional guide, trains, hotels, and entrance tickets.
• Re-quotations of programs may result in an increase in prices due to demand during high seasons and holiday dates throughout the year.
• The prices expressed in the program do not include non-specified services such as flights, travel and/or accident insurance, horse rental services (Humantay Lake Tour, Rainbow Mountain), meals, tips, airport taxes, among others.
• Rates for groups of more than 10 people are subject to discount benefits.

• Privacy and Data Protection Policy: The agency operates under Peruvian principles and laws regarding legality, consent, purpose and proportionality, quality, security, and adequate protection levels applicable to data processing. Therefore, it adopts security measures to ensure confidentiality and proper handling of data, which are strictly used for purposes related to the contracted service.
• Reservations, Modifications, Cancellations: The agency guarantees the reservation of all services contracted in the program with all specifications, and will therefore provide the passenger with the corresponding booking confirmations. The agency commits to accepting modification and cancellation requests submitted by the passenger and to managing each case accordingly, applying the greatest possible flexibility in penalty policies, evaluating each situation individually for the passenger’s best interest.
• Program Itineraries: The agency must comply with all tours contracted according to the itinerary. Should there be any variation, the passenger will be notified in advance. The agency is not responsible for failure to provide contracted services in cases of weather conditions, natural disasters, political unrest, accidents, declaration of a state of emergency, border closures, strikes, or similar events, but will provide alternative options for the benefit of the passenger. All services provided are intangible; therefore, if passengers for any reason do not take the services on the scheduled date and time, they will assume full responsibility for the total expenses without refund.
• Travel and/or Accident Insurance: The agency does not provide travel and/or accident insurance in the contracted program; therefore, it recommends that passengers purchase such services independently. The agency acts as an intermediary for tourism service companies; therefore, it has neither obligation nor liability for accidents or situations that cause loss, damage, or physical injuries sustained by train companies, land transportation, tour operators, airlines, adventure sports, horse rental services, motorcycles or ATVs, hotels, and restaurants. All these services operate under the country’s laws, complying with the regulations established by the relevant authorities.

• Documentation: The passenger voluntarily provides the requested data and documents with consent. It is the passenger’s responsibility to carry a valid and current passport or identity card according to their nationality, as required by Peruvian law. In the case of traveling with minors, if only one parent or a legal guardian is present, they must carry the minor’s passport and a notarized authorization from the parents. It is the passenger’s responsibility to independently obtain any documents or permits required by law.
• Program Itineraries: The passenger must respect and comply with the scheduled itinerary. In the event that the passenger decides not to complete any contracted service, the difference will not be refundable.
• The passenger must arrive on the indicated day and time for the contracted services in optimal conditions (not under the influence of alcohol, drugs, or narcotics). Otherwise, they will not be allowed to participate in the tour, and a 100% penalty will be applied.
• The passenger accepts that the agency holds no responsibility for the non-provision of contracted services in cases of weather conditions, natural disasters, political unrest, accidents, declaration of a state of emergency, border closures, strikes, or other unforeseen circumstances. However, alternative options will be offered for the benefit of the passenger.
• Travel and/or Accident Insurance: The passenger accepts that the agency does not provide travel and/or accident insurance in the contracted program. Therefore, it is recommended that the passenger acquire such services independently. The agency acts as an intermediary for tourism service providers; therefore, it has neither obligation nor liability for accidents or situations that cause loss, damage, or physical injuries sustained by train companies, ground transportation, tour operators, airlines, adventure sports, horse rental services, motorcycles or ATVs, hotels, and restaurants. All these services operate under national laws and are subject to the regulations established by the relevant authorities.